Legal Jargon
A legal disclaimer
The explanations and information provided on this page are intended for general informational purposes only and do not constitute legal advice.
Elden Motors recommends seeking professional legal counsel to ensure your Privacy Policy complies with applicable data protection and privacy laws relevant to your business operations.
Refund Policy - the basics
At Elden Motors, we take pride in delivering high-quality electric cruiser bikes and accessories. Your satisfaction is important to us, and we aim to make every purchase smooth and transparent. This Refund Policy outlines the terms under which returns, exchanges, and refunds are processed.
Eligibility for Returns
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Products must be returned within 7 days of delivery.
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Items must be unused, undamaged, and returned in their original packaging with all tags, manuals, and accessories.
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Proof of purchase (invoice or order number) is required for processing any return.
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Customized or personalized bikes and accessories are non-returnable, except in cases of manufacturing defects.
Refund Process
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Once your return is received and inspected, we will notify you via email regarding the approval or rejection of your refund.
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If approved, your refund will be processed within 7–10 business days, and the amount will be credited to your original payment method.
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Shipping charges, if applicable, are non-refundable.